Privacy Policy

Matrix Pharma is committed to uncompromising quality and customer satisfaction.

  1. How do I track my order?
    Once your order is placed, you’ll receive an email with a tracking link. If need assistance, please email us at [email protected]
  2. What are the shipping charges & time?
    We are currently offering free shipping and it take 24-72hrs from the time of confirmation.
  3. What are the exchange, return and refund policies?
    Any product may be returned within 10 days of purchase. For any product that you are not satisfied with, please email us at [email protected] and you’ll receive instruction on how to get an exchange or a refund.
    If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instruction on how to send the product back.

We offer cash on delivery all over Pakistan

Terms & Conditions

Matrix Pharma facilitates its customers with cash on delivery across Pakistan as COD is an easy, secure, and most reliable method to pay for your online shopping. One of the most significant benefits of COD is that you have to pay only after getting the product. Buy your favourite products online and pay at the time of receiving your parcel.

As per COD terms and conditions, the courier company will only allow you to open the package after the payment. Please do not receive the parcel if it is damaged or opened. You can avail cash on delivery services if your purchase is under Rs. 10,000. Kindly contact us at [email protected] if your order is more than Rs. 10,000, and our team will guide you with the purchase.